Frequently Asked Questions

  • Can I place a phone order?
  • Can you ship to an APO address?
  • Do you ship outside of the USA?
  • What is your return policy?
  • Will my personal information be sold to mailing lists?
  • When can I expect to receive my order once I have placed the order?
  • What is the difference between the pro-pak, standard size and family size entrees?
  • What is the shelf life of Mountain House products?
  • What happens after the shelf life has passed?
  • How can I read the manufacture date on your products?
  • How do I become a Mountain House Dealer?
  • Why do you put so much sodium in your product?
  • How much water is required per pouch?
  • Does Mountain House offer any bulk discounts?
  • Can I purchase a food storage kit in cans through Mountain House?
  • If I request a faster freight method, what does that mean?
  • How much does an empty #10 can weigh?
  • Is the inner ice cream paper pouch suppose to have a slit?
  • Can our entrees be prepared with cold/room temperature water?
  • How much water is needed for the 72 Hour Just In Case Kit?
  • How does the shelf life of Mountain House pouches compare to other brands?
  • What if I forget to remove the oxygen absorber before I add the water?

If you do not find the answer to your question, please contact us or email us at mh-info@ofd.com. You can also call our customer service department at 1-800-547-0244.


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