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Frequently Asked Questions

  • Can I place a phone order?
  • What is your return policy?
  • Can you ship to an APO address?
  • When can I expect to receive my order once I have placed the order?
  • If I request a faster freight method, what does that mean?
  • Will my personal information be sold to mailing lists?
  • What is the difference between the Pro-Pak™ and Standard Pouches
  • What is the shelf life for your foods?
  • What happens after the shelf life has passed?
  • How does the shelf life of Mountain House pouches compare to other brands?
  • What if I forget to remove the oxygen absorber before I add the water?
  • Is the inner ice cream paper pouch suppose to have a slit?
  • Do you ship outside the United States?

If you do not find the answer to your question, please contact us or email us at mh-info@ofd.com. You can also call our customer service department at 1-800-547-0244.

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