Can I place a phone order?


A:

Mountain House is only able to accept orders through our website with a credit card payment or by mail order with a check or money order. To request a catalog for mail orders, please call us at 1-800-547-0244 or you can email us at mh-info@ofd.com.


What is your return policy?


A:

Mountain House's return policy is no returns on food items unless the product is damaged or defective. If you have a damaged or defective pouch, please call 1-800-547-0244 for a return authorization.


Can you ship to an APO address?


A:

Yes we can ship to APO addresses. We ship all APO orders through the United States Postal Service. When entering the ship to address leave the State/Province field "Select" and in the Other State/Province field enter APO or FPO. You will be contacted by a customer service rep regarding the freight amount prior to your order being shipped.


When can I expect to receive my order once I have placed the order?


A:

All orders placed on our website Monday-Friday, excluding holidays, will be shipped within two business days. If you mail your order to us, your order will be shipped within two business days after we receive the order in the mail. All orders will be shipped via FedEx Ground (except APO address) unless you have requested faster freight. Your order should arrive 7-10 days once it has been shipped.


If I request a faster freight method, what does that mean?


A:

Your order will still be shipped 2 business days after you place it. Then we will ship it via the freight method you requested. For example, if you request 3-day air, your order will arrive in 5 business days. Normal ground shipping will take between 7-10 days to arrive.


Will my personal information be sold to mailing lists?


A:

Information about our customers is an important part of our business. The only information we collect is what you submit to us and is used only by Mountain House for Marketing and research purposes. We are not in the business of selling the information we collect to others.


What is the difference between the Pro-Pak® and Standard Pouches?


A:

Our Pro-Paks are vacuum packed to prevent expansion at high altitude and to be as compact as possible. They generally have slightly less food than our standard size pouches, but this can vary from recipe to recipe. We always recommend looking at calories rather than servings and to choose based on individual metabolism and activity level, since these vary from person to person and day to day.


Do you process peanuts or tree nuts in your facility?


A:

No, our facility is a nut free facility with the exception of coconut.


What is the shelf life for your foods?


A:

Our foods have the longest proven shelf life in the industry. Food sold in our iconic blue pouches have a shelf life of 12+ years. Food in our gallon-sized #10 Cans will last 25+ years. This means our food will taste virtually indistinguishable from new production for the times indicated.


What happens after the shelf life has passed?


A:

The food is still good! You may notice a slight change in flavor but we've had pouches and cans that were over 30 years old that are still tasty.


How does the shelf life of Mountain House pouches compare to other brands?


A:

We know of no other pouch on the market with a shelf life as long as Mountain House. It is important to note that we use the commonly understood definition of "shelf life", namely the point at which the product not only tastes great, but is virtually indistinguishable from new production. Some brands use a "will sustain life" redefinition of shelf life, which we don't think serves customer needs, especially in light of the situations in which they will need emergency food.


What if I forget to remove the oxygen absorber before I add the water?


A:

Don't worry! Your food is still good. Just remove the absorber and discard when you notice it.


Is the inner ice cream paper pouch suppose to have a slit?


A:

Yes! The slit in the inner ice cream pouch is needed as an aid in the freeze drying process.


Do you ship outside the United States?


A:

We do not ship outside the United States due to import regulations on meat and poultry products. For shipping in Europe, please visit Mountain House — Europe at www.mountainhouse.eu.

If you do not find the answer to your question, please contact us or email us at mh-info@ofd.com. You can also call our customer service department at 1-800-547-0244.