Can I place a phone order?
Mountain House is only able to accept orders through our website with a credit card payment or by mail order with a check or money order. To request a catalog for mail orders, please call us at 1-800-547-0244 or you can email us at firstname.lastname@example.org.
Can you ship to an APO address?
Yes we can ship to APO addresses. We ship all APO orders through the United States Postal Service. When entering the ship to address leave the State/Province field "Select" and in the Other State/Province field enter APO or FPO. You will be contacted by a customer service rep regarding the freight amount prior to your order being shipped.
Do you ship outside of the USA?
Due to import regulations on meat and poultry we are not able to ship Mountain House to individuals who live outside the USA.
What is your return policy?
Mountain House's return policy is no returns on food items unless the product is damaged or defective. If you have a damaged or defective pouch, please call 1-800-547-0244 for a return authorization.
Will my personal information be sold to mailing lists?
Information about our customers is an important part of our business. The only information we collect is what you submit to us and is used only by Mountain House for Marketing and research purposes. We are not in the business of selling the information we collect to others.
When can I expect to receive my order once I have placed the order?
All orders placed on our website Monday-Friday, excluding holidays, will be shipped within two business days. If you mail your order to us, your order will be shipped within two business days after we receive the order in the mail. All orders will be shipped via FedEx Ground (except APO address)unless you have requested faster freight. Your order should arrive 7-10 days once it has been shipped.
What is the difference between the pro-pak, standard size and family size entrees?
The Pro Pak entree is vacuum packed and makes 2 cups of food by volume. The standard size entree makes approximately 2 1/2 cups of food by volume and is not vacuum packed. The family size entree makes approximately 5 cups of food by volume. This larger size pouch has two inner preparation pouches inside and can be evenly split between two people.
What is the shelf life of Mountain House products?
Based on storage studies conducted over many years, our pouch shelf life -- where the quality of our food is nearly indistinguishable from new production -- is at least 12 years from the date of manufacture, if stored properly. We have personally tasted pouches that were 30 years old and they still taste great! For best results, we recommend the pouches be stored unopened in a cool dry area. Our ice creams have a 2 year shelf life, if stored properly.
For more information about our shelf life, please click on "Shelf Life" under "Product Information".
Our products packed in #10 cans offer a 25+ year shelf life. We have personally tasted product that is 35 years old and it still tastes great! After opening, we recommend using the contents within 1 week for best results and taste. Use the convenient resealable plastic lid between uses. Treat any leftover food as you would fresh food.
For more information about our shelf life, please click on "Shelf Life" under "Product Information" on the left.
What happens after the shelf life has passed?
We guarantee a 12 year shelf life (under recommended storage conditions) for quality of taste and appearance. After 12 years, as long as the pouch has not been punctured or opened, you might notice a slight difference in taste and appearance. We have personally tasted pouches that were 30 years old and they still tasted great!
We guarantee a 25 year shelf life (under recommended storage conditions) for quality of taste and appearance. After 30 years, as long as the can has not been punctured or opened, you might notice a slight difference in taste and appearance. We have personally tasted cans that were 35 years old and they still taste great!
How can I read the manufacture date on your products?
The product manufacturing code appears on the back of Mountain House pouches (along the nutritional panel) and on the bottom of Mountain House cans. The date in the code represents the date on which the product was packaged. From January 2001 to the end of 2012 we printed a BEST IF USED BY date on the back of each pouch. Starting the end of 2012 we began printing the manufacture date as "MFG, Month, Day, Year" Example MFG Jan 23 2013
2006 and after:
EXAMPLE: 09349 1324
1989 - 2006:
EXAMPLE: 99028 CIA
|09 = ||Year 2009|
|349 = ||Julian Date (example = 349th day of the year = December 15)|
|1324 = ||Military time
Prior to 1989:
|99 = ||Year|
|028 = ||Julian Date (example = 28th day of the year = January 28)|
|CIA = ||Production Operator's Initials
*The year code can be understood as follows:
T = ||Year (example "T" = 1987; see below*)|
|203 = ||Julian Date (example = 203rd day of the year = July 22)|
|94D = ||Internal tracking system code number
|A ||1970 ||F ||1975 ||K ||1980 ||R ||1985|
|B ||1971 ||G ||1976 ||L ||1981 ||S ||1986|
|C ||1972 ||H ||1977 ||M ||1982 ||T ||1987|
|D ||1973 ||I ||1978 ||N ||1983 ||U ||1988|
|E ||1974 ||J ||1979 ||P ||1984
How do I become a Mountain House Dealer?
If you meet the following requirements, you may submit an application here
(right click to open) or send your request to email@example.com.
1. A retail store front location and/or an e-Commerce with a working shopping cart.
2. A *Resale or Tax Exemption Certificate & your Federal Tax ID# (EIN) must be included with your application.
3. Application must be filled out in its entirety.
*Please note that the State Tax Regulation requires we obtain a Certificate of Resale or Tax Exemption Certificate. Without this, your account cannot be processed. This is a different document than your selling permit.
For business outside the US including Canada, please contact us directly at (800)547-4060 or Fax (541)812-6601.
Mountain House reserves the right to deny dealer terms and pricing for any reason at any time.
Why do you put so much sodium in your product?
Our products were originally designed to fit a high-performance lifestyle, replacing some of the sodium lost during heavy exertion. However, we understand today's concern regarding high sodium and we ARE making improvements to all of our products to reduce sodium.
How much water is required per pouch?
Pro Pak Entrees - 1 3/4 cup boiling
Double Serve Entrees - 2 cups boiling
Vegetables - 1 cup boiling
Breakfast - 1 cup boiling (53449 - 1/2 cup cold)
Rasp Crumble - 1 1/3 cup boiling
Does Mountain House offer any bulk discounts?
Mountain House does not offer any bulk discounts. We do have many dealers that offer perks like free shipping on large orders. We encourage you to shop around and check other dealer websites to compare prices.
Can I purchase a food storage kit in cans through Mountain House?
Mountain House does not make any storage kits using our #10 cans. The only kits we have available contain pouches: Our 72 Hour Kit and Best Seller Kit.
If I request a faster freight method, what does that mean?
Your order will still be shipped 2 business days after you place it. Then we will ship it via the freight method you requested. For example, if you request 3-day air, your order will arrive in 5 business days. Normal ground shipping will take between 7-10 days to arrive.
How much does an empty #10 can weigh?
An empty #10 can weighs approximately 8.5 oz. (240 grams).
Is the inner ice cream paper pouch suppose to have a slit?
Yes! The slit in the inner ice cream pouch is needed as an aid in the freeze drying process.
Can our entrees be prepared with cold/room temperature water?
The short answer is YES. All of our entree's are fully cooked and then freeze dried. In an extreme situation if you had to use cold or room temperature water, the re-hydration time would be twice as long (about 18-20 minutes).
How much water is needed for the 72 Hour Just In Case Kit?
How does the shelf life of Mountain House pouches compare to other brands?
We know of no other pouch on the market with a shelf life as long as Mountain House.
It is important to note that we use the commonly understood definition of "shelf life", namely the point at which the product not only tastes great, but is virtually indistinguishable from new production. Some brands use a "will sustain life" redefinition of shelf life, which we don't think serves customer needs, especially in light of the situations in which they will need emergency food.
What if I forget to remove the oxygen absorber before I add the water?
No problem, the oxygen absorber is not toxic. Just remove it once you have realized it.