How do you prepare Mountain House products?

No cooking needed with Mountain House! Just open the pouch or the can, remove the oxygen absorber, add water, stir, then seal. In less than 10 minutes, satisfy your hunger with delicious food that tastes like you've spent hours (instead of minutes) preparing!

Novelty products like our Ice Cream and Cheesecake Bites are even easier to prepare because no preparation is needed. Just open the pouch and enjoy.

Do #10 cans contain individual servings?

Food packaged in our #10 cans are loose, not individually packaged. They make an average of 10 cups of food and are perfect for feeding large groups. You can measure out the amount of food you'd like to prepare or prepare the entire can at once by just adding water.

What is the difference between the Pro-Pak® and Standard Pouches?

Our Pro-Paks are vacuum packed to prevent expansion at high altitude and to be as compact as possible. They have the same 30 year shelf life and Taste Guarantee as our regular pouches.

Pro-Paks generally have slightly less food than our standard size pouches, but this can vary from recipe to recipe. We always recommend looking at calories rather than servings and to choose based on individual metabolism and activity level, since these vary from person to person and day to day.

Do you process peanuts or tree nuts in your facility?

Nope. Our facility is a nut free facility with the exception of coconut.

What is the shelf life of your foods?

Our meals in pouches, kits and cans all have a freeze-dried, emergency food industry-leading guaranteed shelf life and Taste Guarantee of 30 years. The only exception is for our MCWs and novelty items. MCWs have a 3-year shelf life from date of manufacture. Novelty items such as our ice cream & cheesecake bites have a 2-year shelf life.

What happens after the shelf life has passed?

The food will likely still be good! You may notice a slight change in flavor or texture, but we've eaten food from both pouches and cans that were over 30 years old and it was still tasty!

How does the shelf life of Mountain House pouches compare to other brands?

We know of no other pouch on the market with Mountain House's 30-year proven shelf life. It's important to note that we use a strict definition of "shelf life", namely that our food will still taste good, even at the end of its stated shelf life!

We're so confident that Mountain House pouches will stand the test of time that we've instituted the industry's only 30-year Taste Guarantee.

What if I forget to remove the oxygen absorber before I add the water?

Don't worry! Your food is still good. Just remove the absorber and discard when you notice it.

Is the inner ice cream paper pouch suppose to have a slit?

Yes! The slit in the inner ice cream pouch is needed as an aid in the freeze drying process.

How do I know what the "Best By" date is for the Mountain House pouches I have in storage?

Great question! We have updated the shelf life on our foods several times over the years because we found the 'Best Used By' printed on our pouches was too conservative. This is why, based on real-world testing, we've moved to a 30-year shelf life on meals in our cans and pouches (excluding novelty items and MCWs). To learn more about our shelf life, click here.

To determine the new shelf life of your old Mountain House pouches and cans, you'll need to locate the actual manufacturing date. Add 30 years to the manufactured date to get the new shelf life.

Click here for a guide to help you out!

Can I place a phone order?

Mountain House is only able to accept orders through our website with a credit card payment. Mail-in orders are accepted. To request a catalog, please click here to send us an email.

Do you ship outside the United States?

We do not ship outside the United States due to import regulations on meat and poultry products. To purchase Mountain house in Canada, please click here.

Will I receive tracking information?

You betcha! As soon as your order ships, you'll receive an email notification directly from UPS.

How do I check the status of my order?

Hop on our chat on our website and ask one of our friendly Customer Service reps or email us at Be sure to include your order number if you can!

Will my personal information be sold to mailing lists?

Information about our customers is an important part of our business. The only information we collect is what you submit to us and is used only by Mountain House for our own marketing and research purposes. We are not in the business of selling the information we collect to others.

Do you offer free shipping?

Yes! We offer free shipping on all orders of $99 or more. Be sure to sign up for our newsletter to stay up-to-date on all promotions!

Can you ship to an APO address?

Yes we can ship to APO addresses. We ship all APO orders through the United States Postal Service. When entering the ship to address leave the State/Province field "Select" and in the Other State/Province field enter APO or FPO. You will be contacted by a customer service rep regarding the freight amount prior to your order being shipped.

When can I expect to receive my order once I have placed the order?

All orders placed on our website Monday-Friday, excluding holidays, will be shipped within two business days. All orders will be shipped via UPS Ground (except APO address) unless you have requested faster shipping. Your order should arrive 7-10 days once it has been shipped. Please note at times shipment may be delayed due to inclement weather, holidays, or an increased volume of orders. Payments will be processed upon order confirmation.

If I request a faster freight method, what does that mean?

Your order will still be shipped 2 business days after you place it. Then we will ship it via the freight method you requested. For example, if you request 3-day air, your order will arrive in 5 business days. Normal ground shipping will take between 7-10 days to arrive.

What is your return policy?

Mountain House's return policy is no returns on food items unless the product is damaged or defective. If you have a damaged or defective pouch, please call 1-800-547-0244 for a return authorization.