Q:
Can I place a phone order?
A:
Mountain House is only able to accept orders through our website with a credit card payment. To request a catalog please email us at mh-info@ofd.com.
Q:
Do You Offer Free Shipping?
A:
We offer free shipping on all orders of $99 or more.
Q:
What is your return policy?
A:
Mountain House's return policy is no returns on food items unless the product is damaged or defective. If you have a damaged or defective pouch, please call 1-800-547-0244 for a return authorization.
Q:
Can you ship to an APO address?
A:
Yes we can ship to APO addresses. We ship all APO orders through the United States Postal Service. When entering the ship to address leave the State/Province field "Select" and in the Other State/Province field enter APO or FPO. You will be contacted by a customer service rep regarding the freight amount prior to your order being shipped.
Q:
When can I expect to receive my order once I have placed the order?
A:
All orders placed on our website Monday-Friday, excluding holidays, will be shipped within two business days. All orders will be shipped via FedEx Ground (except APO address) unless you have requested faster freight. Your order should arrive 7-10 days once it has been shipped.
Q:
If I request a faster freight method, what does that mean?
A:
Your order will still be shipped 2 business days after you place it. Then we will ship it via the freight method you requested. For example, if you request 3-day air, your order will arrive in 5 business days. Normal ground shipping will take between 7-10 days to arrive.
Q:
Will my personal information be sold to mailing lists?
A:
Information about our customers is an important part of our business. The only information we collect is what you submit to us and is used only by Mountain House for our own marketing and research purposes. We are not in the business of selling the information we collect to others.
Q:
What is the difference between the Pro-Pak® and Standard Pouches?
A:
Our Pro-Paks are vacuum packed to prevent expansion at high altitude and to be as compact as possible. They have the same 30 year shelf life and Taste Guarantee as our regular pouches.
Pro-Paks generally have slightly less food than our standard size pouches, but this can vary from recipe to recipe. We always recommend looking at calories rather than servings and to choose based on individual metabolism and activity level, since these vary from person to person and day to day.
Q:
Do you process peanuts or tree nuts in your facility?
A:
No, our facility is a nut free facility with the exception of coconut.
Q:
What is the shelf life for your foods?
A:
Our meals in pouches, kits and cans all have a freeze dried, emergency food industry-leading guaranteed shelf life and Taste Guarantee of 30 years.
Q:
What happens after the shelf life has passed?
A:
The food will likely still be good! You may notice a slight change in flavor or texture, but we've eaten food from both pouches and cans that were over 30 years old and it was still tasty.
Q:
How does the shelf life of Mountain House pouches compare to other brands?
A:
We know of no other pouch on the market with Mountain House’s 30-year proven shelf life. It is important to note that we use a strict definition of "shelf life", namely that our food will still taste good, even at the end of its stated shelf life!
We’re so confident that Mountain House pouches will stand the test of time that we’ve instituted the industry’s only 30-year Taste Guarantee.
Q:
What if I forget to remove the oxygen absorber before I add the water?
A:
Don't worry! Your food is still good. Just remove the absorber and discard when you notice it.
Q:
Is the inner ice cream paper pouch suppose to have a slit?
A:
Yes! The slit in the inner ice cream pouch is needed as an aid in the freeze drying process.
Q:
Do you ship outside the United States?
A:
We do not ship outside the United States due to import regulations on meat and poultry products. To purchase Mountain House in Canada, please click here.
Q:
How do I know what the “Best By” date is for the Mountain House Pouches I have in storage?
A:
Great question! We have updated the shelf life on our foods several times over the years because we found the ‘Best Used By’ printed on our pouches was too conservative. This is why, based on real-world testing, we’ve moved to 30 shelf life on meals in our cans and pouches. To learn more about our shelf life, click here.
To determine the new shelf life of your old Mountain House pouches and cans, you’ll need to locate the actual manufacturing date. Add 30 years to the manufactured date to get the new shelf life.
Click here for a guide to help you out!
If you do not find the answer to your question, please contact us or email us at mh-info@ofd.com.
